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1.What personal information do we collect?
Generally, the personal information we collect includes:
Your name, address, occupation, contact telephone numbers and email address
Your personal financial status including annual income, current property holdings and any other investments, savings or cash assets. Where the property is to be held in joint names, we ask for the same information from your partner
Information about your proposed property purchase or sale, such as your price limit if you are purchasing a property or your reserve price if you are selling a property
Contact details of your managing agent if you choose to employ a professional property manager for your investment property or properties, plus information about council rates, water rates, land tax, bodies corporate, insurance company, and leasing instructions
Source of business — how you came to contact The Property Bureau.
2.Why do we need to collect personal information?
We collect your personal information in order to:
Advise you effectively in relation to the acquisition or disposal of a property
Help us instruct a real estate agent to manage a property on your behalf
Assist you generally in the provision of our services
Help us develop, identify and inform you of other services provided by The Property Bureau or its associated companies, or
As required by law.
3. How do we collect personal information?
We obtain most of your personal information from you directly during our meeting or when you complete our property brief.
Sometimes, we may ask you for additional personal information. Unless we have already done so, when or before we collect that information we will take reasonable steps to tell you why we need to collect the information. Where applicable, we will also tell you about any law that requires us to collect the information, and what may happen if all or part of the information is not collected.
4. How do we hold personal information?
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
We hold your personal information at our office in a combination of secure computer storage and paper-based files.
Access to personal information is limited to authorised The Property Bureau staff.
5. How do we use and disclose personal information?
Sometimes we may ask you to consent to a disclosure or use of your personal information for a particular purpose. We will do this in writing or over the phone.
At other times, we may ask you to consent to the use or disclosure of your personal information in order to provide you with information about other services we provide.
We will not disclose your personal information to others, except in the following cases:
To our related companies in order to provide a full range of services to you
With your consent or where it is necessary to provide you with related services, and
Where required by law.
6. How can you access or correct your personal information?
You may request access to and/or correction of your personal information by writing to:
The Property Bureau PO Box 210, Doncaster East 3109 or firstname.lastname@example.org
7. What happens if you do not provide your personal information?
If you do not provide the required personal information or do not consent to its use and disclosure as described above, this may affect our ability to carry out our professional responsibilities and preclude us from providing you with our professional services.